The Last Mile
The Last Mile installation process starts before we get to your project site. Through pre-work, we prepare for the delivery and installation in our warehouse. Our detailed planning reduces interaction of people on your site.
Last Mile Benefits:
- Less time and fewer installers needed on site
- Installation starts later in project timeline and allows for reduced contact with other trades
- Minimal packaging on site and less product handling minimizes risk
- Completing sections of the project at a time allows for deep cleaning of product
Peak Performance System
At Workscapes, we leverage the MillerKnoll Performance System (MKPS) to differentiate ourselves from the competition by ensuring that our dealership meets the highest standards of performance and service. This program not only certifies our operations but also aligns us with MillerKnoll's commitment to reducing waste and improving efficiency through initiatives like the Last Mile program.
Our collaboration with MillerKnoll allows us to offer innovative and ergonomic designs that enhance productivity and well-being in work environments. By combining these rigorous standards with personalized customer service, we create a unique and sustainable furniture shopping experience for our clients.
What it means to be lean
Since integrating our continuous improvement system, we are the industry benchmark for reliability.
- Improved quality, reducing Parts Per Million (PPMs) from around 15,000 to less than 1,000
- Reduced lead times from months to days
- Increased flexibility to meet client needs